SHIPPING

When will my order ship after purchasing?

Processing takes 1-3 business days, Monday through Friday not including holidays. We know, we’re as fast as lightning! Shipping times vary depending on where in the world you’re shipping to. Please refer to our handy dandy list below to find out how long your Truly package will take to arrive.

Estimated Shipping Time

Contiguous US: 4-8 business days
Non-Contiguous US (PR, HI, AK): 7-12 business days
Canada: 6-8 business days

How is my shipping cost calculated?

Your shipping cost is calculated based on your shipping address, the shipping method chosen, and the weight of your order at checkout. For free shipping, both domestic & international are shipped either USPS or UPS dependent on location.

What are the extra duties and taxes for when I purchase from outside of the US?

For international orders, import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost. These costs will be collected upon delivery from the carriers for certain packages. These charges are recipient's responsibility as we are only charging the transportation fee for the packages. You may check with your country's customs office to determine what these additional costs will be.

RETURNS

Help! My Truly product did not arrive up to par.

In some cases, products will leak or melt in transit on their way from our manufacturing facility to our fulfillment center. This is a rare occurrence but does happen from time to time. Likewise, if you receive a product that you suspect to be expired or not suitable for use please contact our support at shopiconicskin@gmail.com and we will be happy to help you!

Can I return a product if I have (gently) used it?

No, due to hygienic purposes... are orders are final and no returns are permitted 

How long do refunds take?

If a refund is warranted...Refunds will take 3-5 business days to be processed and posted to your payment method.